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Return and Refund Policy

🙏 Here at Zencrafthouse, our customers are important to us and we want you to be happy with your purchase.

🙏 Within 90 days of purchase, if you are not happy with an item or the item is not faulty, you may return it to us in its original condition (the condition in which it was sold) and original packaging. We will send you a prepaid label to return the item back to us, and issue you store credit for your original purchase amount within 1-2 days.

🙏 Prior to returning the item, please contact us at:support@zencrafthouse.com and we will guide you through our simple return process.
  • Goods Damaged in Transit: 
If an item is damaged in transit, please contact us at support@zencrafthouse.com within 3 business days of receiving the damaged item. We will make arrangements to send you a replacement or issue store credit for your purchase if you'd like to get something else in our store.
  • Return of Faulty Goods: 
If you have received a faulty item, please contact us at support@zencrafthouse.com so that we can assist you. After confirming that the product is faulty, we will send you a replacement right away or issue store credit for your purchase if you'd like to get something else in our store.

🙏 Our returns policy is in accordance with the European Directive on Distance Selling.