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Shipping and returns

SHIPPING & RETURNS

 

 

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WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 1 - 3 business days.

You will then receive notification of shipment with full tracking information. In many instances, to save you money, we are shipping directly from the manufacturer. Please allow 10-35 business days to receive your order, delivery times may vary depending on your country and product location.

Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.

Please make sure to provide the correct shipping address. Big Red can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Big Red will not be held responsible for customs taxes.

HOW DO I TRACK MY ORDER?

You can track your order once it has been shipped by clicking here.

WHERE ARE MY ITEMS COMING FROM?

To save you money we ship our products directly from the manufacturer all over the globe. These locations include the Thailand, Tibet, China, India.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

30 DAY MONEY BACK GUARANTEE

Any product with a 30 day money back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.  

RETURNS

Here at Zencrafthouse.com our customers are important to us and we want you to be happy with your purchase. 

If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 14 business days from the day the item was received by you.

 You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods. 

Prior to returning the item, please contact us at: support@zencrafthouse.com and we will guide you through our simple returns process. 

  • Goods Damaged in Transit: 

If an item is damaged in transit, you must contact us at support@zencrafthouse.com within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund. 

  • Return of Faulty Goods: 

If you have received a faulty item, please contact us at support@zencrafthouse.com so that we can assist you. Time frames for refunds on faulty good will vary from product to product. 

  • Items that Cannot be Returned: 

In the interests of hygiene, certain items cannot be returned to us once the 
packaging has been opened unless the item is faulty. 

Our returns policy is in accordance with the European Directive on Distance Selling.

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